Returns and Refunds

Some items qualify for a return for up to fifteen days from the date of purchase. All return request must be done directly with the We Love Fire Local Store Member. You will find their contact information on your invoice or order confirmation. Some items qualify for full refund, while most items are subject to shipping fees, restocking fees and handling fees. Items returned must be in their original packaging and be in the same condition as when they were received. Refunds are normally processed within 2 to 3 weeks after the product is received.

Delivery Inspection

For your protection, we ask that you please inspect the packaging and the contents carefully.

You have 2 business days to contact the Local Store Member.

If you authorize the delivery company to leave your order without a signature, We Love Fire and the Local Store Member cannot be held liable for any damages or missing pieces. Leaving a note is the same as signing for your products in good condition.

If you notice exterior damage:

Open the box and inspect for concealed damage before signing the delivery receipt.

If you notice external damage and the delivery driver will not allow you inspect the inside of the package or the driver will not let you note “damaged” on the delivery receipt, contact the Local Store Member immediately. If you are unable to reach the store, you should refuse the shipment. Doing this will not invalidate your order and we will still work diligently to get your order to you in good condition as quickly as possible.

Note any damages to the packaging or products on the delivery receipt by specifically writing the word “Damaged” before signing. PLEASE TAKE PHOTOS!! These are very helpful!

By signing your delivery receipt without documenting any damages legally means that you have accepted the freight in good condition.

If there is no visible external damage, please sign for your freight.